People in Shenzhen can call the numbers below to check social security and housing fund information — for example, withdrawing from the housing provident fund, loans, the reimbursement ratio for medical insurance, how to get maternity insurance and the benefits it gives you, how to make up missed social security payments, how to transfer your social security after changing jobs, and so on.
- Shenzhen Social Security Bureau free consultation hotline: 0755-96888, 12333
- You can also call this to apply for or check a child’s medical insurance card: 96888 (Remember: a query needs the person’s ID card or social security number; it’s best to go to your local social security bureau and apply for the query there, and you’ll get a satisfactory result.)
- Housing provident fund**:** 12329 Questions about settling in Shenzhen, residence permits, ID cards, driving licences, travel permits, entry and exit, tracing people and relatives, lost and found items, case enquiries and so on.
- Shenzhen Municipal Public Security Bureau: 0755—84463999, 25572114, 25576355 Address: 4016 Jiefang Road, Luohu District, Shenzhen
- Public Security Bureau Futian District Sub-bureau: 0755-82923357, 84461070 Address: 1st floor, Administrative Service Centre of the Futian Public Security Sub-bureau, Building 106, Jindi Industrial Zone, Futian District, Shenzhen
- Public Security Bureau Luohu District Sub-bureau: 0755-84460482, 25777777 Address: 2nd floor, 2000 Hubei Road, Luohu District, Shenzhen
- Public Security Bureau Nanshan District Sub-bureau: 0755-84466523, 26610013 Address: Population Management Section, Nanshan Public Security Sub-bureau, 3020 Nanshan Avenue, Nanshan District, Shenzhen Public Security Bureau Bao’an District Sub-bureau**:** 0755-85131409, 27788047 Address: Comprehensive Permit Service Hall, 2 Luotian Road, Xin’an Subdistrict, Bao’an District, Shenzhen
- Public Security Bureau Longgang District Sub-bureau**:** 0755-84468230, 28916666 Address: 115 Jihua Road, Buji Subdistrict, Longgang District
- Public Security Bureau Yantian District Sub-bureau: 0755-84460803, 25550692 Address: 2078 Shenyan Road, Yantian District
- Public Security Bureau Longhua District Sub-bureau: 0755-85135135 Address: 1st floor, Comprehensive Service Hall of the Longhua Public Security Sub-bureau, Block B, 98 Meilong Avenue, Longhua New District, Shenzhen Public Security Bureau Shekou Sub-bureau: 0755-26691455 Address: 68 Huaguo Road, Shekou, Shenzhen
- Public Security Bureau Guangming District Sub-bureau: 0755-84468776, 27400074 Address: 1 Niushan Road, Guangming Subdistrict, Guangming New District, Shenzhen
- Public Security Bureau Pingshan District Sub-bureau: 0755-84443020 Address: Comprehensive Permit Service Hall, 1 Longping Road, Pingshan New District, Shenzhen
- Public Security Bureau Dapeng District Sub-bureau**: 0755-85136123 Address: Comprehensive Service Hall of the Dapeng Public Security Sub-bureau, No. 9, Lane 11, Ling’ao Village, Dapeng New District, Shenzhen Shatoujiao Public Security Sub-bureau**: 0755-25555999 Address: 125 Shashen Road, Yantian District, Shenzhen
- Luohu Port Public Security Sub-bureau**:** 0755-82344111 Address: 1001 Heping Road, Luohu District, Shenzhen
- Huanggang Port Public Security Sub-bureau**:** 0755-83391185, 84462110 Address: 50 Fugang Road, Futian District, Shenzhen
- Airport Public Security Sub-bureau**:** 0755-27776530, 27776031 Address: 1005 Jichang 6th Road, Bao’an District, Shenzhen Questions about children going to school
Transferring schools from out of town, what conditions out-of-town children need to go to school, and so on.
- Shenzhen Municipal Education Bureau: 0755-82661331
- Futian District Education Bureau: 0755-33018116, 23803659, 82918360
- Luohu District Education Bureau: 0755-25666327, 25666332
- Nanshan District Education Bureau: 0755-26486075, 26486020, 26486215, 26486001
- Yantian District Education Bureau: 0755-25228292, 25228529
- Bao’an District Education Bureau: 0755-27756720, 27785240
- Longgang District Education Bureau: 0755-89556969, 89551991
- Guangming New District Public Utilities Bureau: 0755-88211817
- Pingshan New District Public Utilities Bureau: 0755-89932380
- Longhua New District Public Utilities Bureau: 0755-28010334
- Dapeng New District Social Construction Bureau: 0755-28333606
- Municipal Education Bureau Preschool Education Management Office: 0755-82101564
Household registration, marriage certificates, visas and other questions
All kinds of questions about handling entry and exit permits and ID cards. For example, an out-of-towner applying for a passport in Shenzhen; passport changes, endorsements and individual endorsements for Hong Kong, Macao and Taiwan, and so on.
- Shenzhen Municipal Public Security Bureau Exit-Entry Administration Division (Meilin) Permit Service Hall Tel: 0755-84465490 Address: junction of Meilin Road and Kaifeng Road, Futian District, Shenzhen
- Luohu Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-84460481 Address: 2000 Hubei Road, Luohu District
- Futian Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-82918708 Address: Building 106, Jindi Industrial Zone, Fuqiang Road, Futian District
- Nanshan Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-84466039 Address: 388 Zhongshanyuan Road, Nanshan District
- Yantian Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-84460740 Address: 6 Guanshang Road, Yantian District
- Bao’an Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-29796260 Address: 2 Luotian Road, Bao’an Central District
- Longgang Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-84468255 Address: 6 Dezheng Road, Central Longgang District
- Guangming Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-88211301 Address: 2 Niushan Road, Guangming Subdistrict, Guangming New District
- Pingshan Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-84443018 Address: 1 Longping Road, Pingshan New District
- Longhua Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-85135136 Address: 2nd floor, Block B, Guohong Building, 98 Meilong Avenue, Longhua New District
- Dapeng Public Security Sub-bureau Comprehensive Permit Service Hall Tel: 0755-85136100 Address: Ling’ao Village, towards Jinsha Bay, Dapeng New District (there are signs)
Shenzhen entry and exit office addresses
- Shenzhen Municipal Public Security Bureau Exit-Entry Administration Division Tel: 84463414, 84465490 Address: Permit Service Hall No. 2, Exit-Entry Administration Division, 4018 Jiefang Road, Luohu District
- Luohu Sub-bureau Exit-Entry Administration Section Tel: 84460482, 84454998 Address: Exit-Entry Administration Section, 1st floor, Luohu Public Security Sub-bureau, 2000 Hubei Road, Luohu District
- Futian Sub-bureau Exit-Entry Administration Section Tel: 84461213, 82918708 Address: 123 Fumin Road, Futian District
- Nanshan Sub-bureau Exit-Entry Administration Section Tel: 84466099, 84466039 Address: 1 Zhongxinyuan Road, Nanshan District
- Yantian Sub-bureau Exit-Entry Administration Section Tel: 84460743, 84460740 Address: 6 Guanshang Road, Yantian District
- Longgang Sub-bureau Exit-Entry Administration Section Tel: 84468233, 23811000 Address: 6 Dezheng Road, Central Longgang District
- Bao’an Sub-bureau Exit-Entry Administration Section Tel: 84456968, 29796260 Address: 3 Hubin Road, Bao’an District 1
- Guangming Sub-bureau Exit-Entry Service Hall Tel: 88211301 Address: 2 Biyan Road, Guangming Subdistrict, Guangming New District, Shenzhen
- Pingshan Sub-bureau Exit-Entry Service Hall Tel: 84443018 Address: 1 Longping Road, Pingshan New District, Shenzhen
- Dapeng Sub-bureau Exit-Entry Service Hall Tel: 85136100 Address: No. 1, Lane 12, Ling’ao Village, Dapeng New District
- Longhua Sub-bureau Exit-Entry Service Hall Tel: 85135136 Address: Block B, Guohong Building, 98 Meilong Avenue, Longhua New District 【The Shenzhen Municipal Public Security Bureau Exit-Entry Administration Division and the exit-entry administration sections of the district sub-bureaus are closed on public holidays. On Saturdays the Meilin permit service hall and the district sub-bureau permit service halls operate as normal. (The Saturday counter opening hours are 9:30 to 12:00 in the morning and 14:00 to 16:00 in the afternoon.)】
Water, power and internet outages
Power or water cut off at home, broadband down, TV broken.
- Power supply service**:** 95598 (repairs, enquiries, reports)
- Tap water repair reporting**:** 96968, 82137777
- Gas service**:** 96833, 25199999
- China Telecom broadband**:** 10000
- China Mobile broadband**:** 10086
- China Unicom broadband**:** 10010
- Great Wall Broadband**:** 95079
- Cable/digital TV repair reporting: 969368
Traffic violation enquiries
Check traffic violations for motor vehicles and driving licences
- Shenzhen Municipal Public Security Bureau Traffic Police Bureau**:** Tel: 0755-84469194 (Traffic Management Division) Address: 1006 Lianhua Branch Road, Futian District
- Luohu Brigade Tel: 82235099 Address: 2012 Shennan East Road, Luohu District
- Futian Brigade Tel: 83360197 Address: 2011 Hongli Road, Futian District
- Port Brigade Tel: 83395303 Address: 1043 Fuqiang Road, Futian District
- Nanshan Brigade Tel: 26610880 Address: 3 Yuyuan Road, Nanshan District
- Yantian Brigade Tel: 25550431 Address: 2 Tianxin East Road, Shatoujiao, Yantian District
- Bao’an Brigade Tel: 27513122 Address: beside the Xingwei intersection of National Highway 107, Bao’an District
- Longgang Brigade Tel: 28917122 Address: 9 Aixin Road, Longgang Central District, Longgang District
- Guangming Brigade Tel: 27555122 Address: 2nd floor, Gongming Squadron, Huangjiang Road intersection, Gongming Subdistrict, Guangming New District
- Pingshan Brigade Tel: 89999110 Address: 8 Baohong Road, Pingshan New District
- Longhua Brigade Tel: 23127733 Address: 120 Baishilong Village, Bailong Road, Longhua New District
- Dapeng Brigade Tel: 84313122 Address: 2 Jinling Road, Kuichong Subdistrict, Dapeng New District (opposite the Dapeng New District Management Committee)
- Mobile Training Brigade Tel: 84469240 Address: 6 Meilin Road, Futian District
- Investigation Brigade Tel: 84457390 Address: 689 Longjing Road, Xili, Nanshan District
- Tongle Expressway Brigade Tel: 26981857 Address: 699 Longjing Road, Taoyuan Subdistrict, Nanshan District
- Meiguan Expressway Brigade Tel: 83152922 Address: North Square, Meilin Checkpoint, Longhua New District
- Huiyan Expressway Brigade Tel: 28684122 Address: beside the Huiyan Expressway entrance, He’ao Village, Henggang Subdistrict Office, Longgang District
- Airport Brigade Tel: 27776079 Address: Hangzhan 2nd Road, Bao’an District Airport
- Shekou Port Brigade Tel: 26698500 Address: beside the petrol station, Songhu Road, Shekou, Nanshan District
Other Shenzhen transport enquiry numbers
- Electronic monitoring motor vehicle violation enquiry number: 83930135
- Vehicle Management Office vehicle business consultation number: 22222000
- Legal consultation number: 83162857
- Municipal Bureau Command Centre: 110
- Internal Security Sub-bureau duty room: 82498704 or 84465200
- Public Order Sub-bureau duty room: 82498705 or 84465300
- Criminal Investigation Detachment duty room: 82498750 or 84465500
- Traffic Management Bureau duty room: 83162888 or 84469000
- Fire Bureau duty room: 83236977 or 84465800
- Airport Sub-bureau duty room: 27776530 or 84467730
- Forestry Sub-bureau duty room: 83245353
- Railway Public Security Division duty room: 25589506
- Huanggang Port Sub-bureau duty: 83391185, 84462000
- Luohu Port Sub-bureau duty room: 82344111, 84465600
- Public Transport Sub-bureau duty room: 83110649
- Daya Bay Sub-bureau duty room: 84473900
- Dongshen Sub-bureau duty room: 25428764
- Shenhong Sub-bureau duty room: 82266500
- Border Defence Sub-bureau duty room: 83357954
- Science and Technology Communications Security Office: 84463986
Hospital appointments and registration
Registration and appointments at the major hospitals, plus consultation on all kinds of questions
- Shenzhen People’s Hospital Clinic 1 Emergency Department Tel: 82238441
- Shenzhen People’s Hospital Clinic 2 Emergency Department Tel: 25531387
- Shenzhen Bo’ai Hospital Emergency Department Tel: 25890396
- Shenzhen Ren’ai Hospital Emergency Department Tel: 83403829 Shenzhen Traditional Chinese Medicine Hospital Emergency Department Tel: 83334055
- Shenzhen Children’s Hospital Emergency Department Tel: 83936231
- Shenzhen Women and Children’s Hospital Emergency Department Tel: 83360642
- Shenzhen Red Cross Hospital Clinic 1 Emergency Department Tel: 83360833
- Shenzhen Red Cross Hospital Clinic 2 Emergency Department Tel: 83366120
- Shenzhen Second People’s Hospital Tel: 83366388
- Longhua People’s Hospital Tel: 29572571
- Shenzhen People’s Hospital Tel: 25533018
- Shenzhen Eighth People’s Hospital Tel: 27788311
- The University of Hong Kong-Shenzhen Hospital Tel: 86913333
- Shenzhen Futian District People’s Hospital Tel: 83986136
- Guangming New District People’s Hospital Tel: 27166030
- Luohu Hospital Tel: 25650005
- Shenzhen Bantian Hospital Tel: 89504000
- Shenzhen Ninth People’s Hospital Tel: 84806933
- Bao’an Hospital Tel: 27121393
- Pingshan People’s Hospital Tel: 84601781
PS: Most of the large hospitals in Guangdong province can now be booked directly by calling 12580, but you have to book a few days in advance.
Rights protection complaints
All kinds of rights protection complaints. Getting ripped off eating in a restaurant; buying counterfeit or shoddy goods in a small shop; a street vendor driving up prices and charging you extra; getting ripped off buying souvenirs or eating while travelling, or being forced to buy something; ear-splitting noise from a construction site, square dancing that’s too loud, a bar that’s too noisy, and so on.
- Consumer complaints: 12315
- Price complaints: 12358
- Quality and counterfeit reporting: 12365
- Environmental complaints: 12369
- Environmental reporting: 12389
- Tourism complaints: 86681163
- Shenzhen Municipal Government public hotline: 12345
- Shenzhen Development and Reform Commission: 82105842, 82105843
- Shenzhen Economic, Trade and Information Commission: 82002553
- Shenzhen Science and Technology Innovation Commission: 82107569
- Shenzhen Finance Commission: 83948199
- Shenzhen Urban Planning, Land and Resources Commission: 83788585
- Shenzhen Market and Quality Supervision and Administration Commission: 12365
Shenzhen consumer complaint numbers
- Municipal Consumers’ Council: 82102135
- Luohu District Consumers’ Council: 25543315
- Futian District Consumers’ Council: 83455315
- Nanshan District Consumers’ Council: 26569315
- Bao’an District Consumers’ Council: 27892315
- Dagongye District Consumers’ Council: 28923315
- Municipal Industrial and Commercial Bureau consumer complaint hotline: 12315
- Municipal price complaint hotline: 12358
- Municipal quality complaint hotline: 12365
- Municipal Communications Administration: 83522122
- Municipal Tourism Bureau: 83221397
- Municipal** Drug Administration**: 83190161
- Municipal Health Bureau: 25531460
- Municipal Futian District Health Supervision Institute: 82034655
- Municipal Luohu District Health Supervision Institute: 25405348
- Municipal Yantian District Health Supervision Institute: 25552177
- Municipal Nanshan District Health Supervision Institute: 26648321
- Municipal Bao’an District Health Supervision Institute: 29992078
- Municipal Longgang District Health Supervision Institute: 89551782
- Municipal Guangming New District Health Supervision Institute: 81733385
- Municipal Pingshan New District Health Supervision Institute: 84134901
- Municipal Longhua New District Health Supervision Institute: 28020422
- Municipal Dapeng New District Health Supervision: 84301138
- Municipal Planning and Land Bureau: 8378390
- Municipal Construction Bureau: 83788067
- Municipal Tobacco Monopoly Bureau: 82258468
- Municipal Alcohol Monopoly Office: 83763149
- Municipal Culture Bureau: 82060505
- Municipal Housing Bureau: 83255815
- Municipal Transport Bureau: 83228000
- Municipal Decoration Industry Association: 82133627
- Municipal Real Estate Association: 83785776
- National Gold and Jewellery Quality Supervision and Inspection Centre Shenzhen Laboratory: 81912709
- Shenzhen Metrology and Quality Inspection Research Institute: 26941696, 26941546
Flights, coaches and public transport enquiries
- Shenzhen Bao’an Airport customer service: 0755-23456789
- Shenzhen Metro service: 88960600
- Shenzhen Railway Station: 82328647
- Luohu Railway Station: 82328647
- Train ticket telephone booking numbers: 95105160, 96020086, 95105160
- Train ticket customer service: 12306
- Taxi booking number: 96880
- Ticketing centre: 96511
Coach stations in each Shenzhen district
- Luohu Long-Distance Bus Station: 82321670, 88895000
- Yinhu Long-Distance Bus Station: 83587526, 88895000
- Donghu Long-Distance Bus Station: 25006060
- Wenjindu Bus Station: 61623828
- Qiaoshe Long-Distance Bus Station: 25592947, 25598360
- Shenzhen Huanggang Bus Station: 83370423
- Futian Long-Distance Bus Station: 83587201, 88895000
- Nanshan Long-Distance Bus Station: 88895000, 26162851
- Shekou Bus Station: 26693270 ,
- Nantou Bus Station: 26976446 , 88895000
- Bao’an Long-Distance Bus Station: 29978757, 29122900
- Fuyong Long-Distance Bus Station: 27395781
- Shajing Central Bus Station: 81762266
- Shenzhen Xixiang Bus Station: 27915332
- Xixiang Passenger Transport Station: 29970515
- Shajing Bus Station: 27205867
- Shenzhen Songgang Bus Station: 27091286
- Shenzhen Shiyan Bus Station: 27649218
- Shenzhen Airport Bus Station: 27519861
- Shenzhen Fenghuang Bus Station: 27337164
- Shenzhen Xin’an Bus Station: 29111212
- Shenzhen Guangming Bus Station: 27101998
- Longgang Long-Distance Bus Station: 84801575
- Pingshan Passenger Transport Station: 28824792
- Shenzhen Henggang Bus Station: 28626888
- Pingdi Long-Distance Bus Station: 89940533
- Danzhutou Bus Station: 89575828
- Longdong Bus Station: 84812158
- Shawan Long-Distance Bus Station: 28748042
- Longyuntong Pinghu Bus Station: 84699625
- Kuichong Bus Station: 84208195
- Dapeng Long-Distance Bus Station: 84302921
- Shenzhen Tongle Passenger Transfer Station: 84871331
- Longhua Long-Distance Bus Station: 28114518
- Longhua Bus Station: 28114401
- Shenzhen North Bus Station: 83280206
- Shenzhen Yantian Bus Station: 25228759
- Shatoujiao Bus Station: 25228759
- Shenzhen Gongming Bus Station: 27101998
- Kengzi Long-Distance Bus Station: 84135056
Courier company numbers
- STO Express customer service: 95543
- YTO Express customer service: 95554
- SF Express customer service: 95338
- Yunda Express customer service: 95546
- EMS customer service :11183
- Postal parcels: 11185
- Deppon: 95353
- ZTO Express customer service: 95311/4008-270-270
- TTK Express customer service: 4001-888-888
- Best Express customer service: 400-956-5656
- ZJS Express: 400-6789-000
- Quanfeng Express: 400-100-0001
Bank cards and credit card questions
- Bank of China: 95566
- ICBC: 95588
- Agricultural Bank of China: 95599
- China Construction Bank: 95533
- Bank of Communications: 95559
- Postal Savings Bank: 95580
- China Everbright Bank: 95595
- Ping An Bank: 95511
- China Guangfa Bank: 4008308003
- China CITIC Bank: 95558
- Shanghai Pudong Development Bank: 95528
- China Minsheng Bank: 95568
- Hua Xia Bank: 95577
- Shenzhen Development Bank service hotline: 95501
- Guangdong Development Bank service hotline: 95508
- Ping An Insurance service hotline :95511
- People’s Insurance Company service hotline: 95518
- China Life Insurance service hotline: 95519
- China Pacific Insurance service hotline: 95500
- New China Life Insurance service hotline :95567
Shenzhen mayor and district head hotlines
- Shenzhen Mayor’s Hotline Office Office address: Municipal Government Building No. 1, Shennan Middle Road Hotline number: 82100999 Hours: staffed 8:20-11:20 am, 2:20-5:20 pm / voicemail: 24 hours
- Futian District Head’s Hotline Office Office address: Futian Government Building, 723 Fumin Road District head’s hotline number: 82918385 Hours: 8:00-11:30 am, 2:00-5:30 pm
- Luohu District Head’s Hotline Office Office address: Luohu Management Centre Building, 723 Wenjin Middle Road District head’s hotline number: 25666700 Hours: 24 hours
- Nanshan District Head’s Hotline Office Office address: Room A0110, District Party Committee Building, 2 Taoyuan East Road District head’s hotline number: 26669911 Hours: 8:00-11:30 am, 2:00-5:30 pm
- Yantian District Head’s Hotline Office Office address: 3018 Shayan Road, Shatoujiao District head’s hotline number: 2536365 Hours: 24 hours Bao’an District Head’s Hotline Office Office address: District Government Compound, 1 Baocheng Hubin 1st Road District head’s hotline number: 27788971 Hours: 8:00-11:30 am, 2:00-5:30 pm
- Longgang District Head’s Hotline Office Office address: Room 1123, Longgang District Government Compound District head’s hotline number: 28905238 Hours: 24 hours
- Municipal Public Security Bureau “Prohibition Office” hotline: 84464027
- Municipal Public Security Bureau Inspectorate hotline: 83319020 or 84462570.
- Municipal Public Security Bureau Political Department hotline: 82498700 or 84464030. (You can also call 110 directly to report and supervise.)
- Shenzhen police website on the internet: www.szga.gov.cn
- Municipal Urban Management Office (Urban Management Administrative Law Enforcement Bureau) Urban Management Building, 4 Lianhua Branch Road, Futian District 83919110
- Guangzhou-Shenzhen Railway Company passenger complaints: 020-61346850
- Freight complaints: 020-61345462 Duty: 25565424
Shenzhen radio stations
- News frequency: 25543092
- Traffic frequency: 25418851
- Shenzhen Special Zone Daily tip line: 83518141, 83904135
- Shenzhen Economic Daily tip line: 83918110, 83918315
- Shenzhen Evening News livelihood hotline: 83921111
- Jingbao Daily tip line: 83515151
- Legal Daily tip line: Lin Ruizhou: 26288206 Shen Yong: 26288203
